How Replacement Works
The process is based on the issue, the applicable protection period, and the evidence provided.
- Check the protection timer and product terms. Review the warranty period or account check time shown in the product details. The protection period starts when the product is delivered, and a live countdown is shown in Order History while payment remains in escrow.
- Check the delivered product promptly. Confirm the credentials, product type, quantity, location, format, and other listed specifications as soon as possible after delivery.
- Collect clear evidence if there is a problem. Keep the Order ID, identify the exact affected product, and capture the error or issue clearly before changing account information or repeatedly attempting access.
- Submit the claim within the applicable period. Contact support before the claim period expires and include the required evidence. If a refund request is needed, it must also be made before the protection timer expires.
- Support reviews the claim and determines the resolution. Approved claims are normally resolved with a valid replacement first. A refund may be approved in the circumstances described below when replacement is unavailable or support determines that a refund is appropriate.
When a Replacement May Apply
A claim may be reviewed when the delivered product has a qualifying issue that existed within the applicable warranty or check period.
Issues eligible for review
- Credentials are invalid at the buyer's first login attempt.
- The delivered product is locked, disabled, or inaccessible before the buyer has successfully used it.
- The delivered product type, quantity, or key specification is materially different from the product listing.
- Required login details or included access information are missing from the delivery.
Which warranty period applies
- If the supplier has stated a warranty period or account check time in the product details, that exact period applies to all replacement and refund claims for that product.
- If no warranty period or check time is stated in the product details, the platform provides a default warranty of 48 hours.
- The protection period starts when the product is delivered. Payment remains in escrow during this period, with a live countdown shown in Order History.
- A supplier-defined period may be shorter or longer than 48 hours. Buyers must review the product details before purchasing and submit any claim before the stated period expires.
What the Buyer Should Do
Checking the order promptly and preserving its condition helps support review the issue accurately.
During the check period
- Check the product as soon as it is delivered; do not wait until the final hours of the applicable warranty period.
- Confirm that the credentials, product type, quantity, location, format, and other listed specifications match the order.
- Request a refund before the protection timer expires. Once the protection period ends, the refund option is no longer available.
- Opening a support conversation does not extend or pause the warranty unless support confirms an extension in writing.
- If the order is correct, you may release the payment at any time during the protection period. Once released, payment is sent to the seller.
Claims not normally covered
- Issues reported after the applicable warranty or supplier check period has expired.
- Problems caused after the buyer changes credentials, recovery details, security settings, profile information, or linked contact details.
- Restrictions, suspensions, or losses caused by buyer activity, misuse, unusual login behaviour, unsupported tools, or failure to follow product instructions.
- Claims without sufficient evidence, claims for a product already used or transferred, or claims where the delivered information has been altered.
Evidence to Include
Provide enough information for support to identify the order and verify what happened.
- Provide the Order ID and identify the exact product affected by the issue.
- Send a clear screenshot or screen recording showing the full error, relevant page, and visible date or time where possible.
- Describe the first login attempt, the steps taken, and the exact message received.
- Support may request additional evidence needed to verify delivery status, product condition, or supplier responsibility.
How to Request a Replacement
Contact support within the applicable claim period and include the evidence above in your first message whenever possible.
- Contact support before the applicable claim period expires and include all required evidence in the first message.
- Do not repeatedly attempt access, change account information, or perform actions that may alter the product while the claim is being reviewed.
- Keep the delivered data confidential and cooperate with reasonable verification requests from support or the supplier.
- Incomplete claims may remain pending until the requested information is provided, but the original submission must still be made within the applicable period.
What Happens After You Submit
Submitting a claim starts a review; it does not guarantee approval.
- Each claim is reviewed against the product details, delivery records, submitted evidence, and the applicable supplier or platform warranty period.
- For an approved claim, a valid replacement is normally offered first.
- A refund may be approved when a valid replacement is unavailable, cannot be delivered within a reasonable period, or support determines that a refund is the appropriate resolution.
- Refunds are not automatic and are not available solely because the buyer changed their mind after delivery.
Important marketplace notice
- LegitAccounts is a buy-and-sell marketplace. Product-specific conditions may vary by supplier, so the warranty or check time displayed in the product details is part of the purchase terms.
- Where the supplier has not stated any warranty or check period, the platform's 48-hour default warranty applies automatically.
- Submitting a claim does not guarantee approval. Support must first confirm that the issue existed within the applicable period and was not caused by the buyer.
- Any attempt to provide false, edited, incomplete, or misleading evidence may result in rejection of the claim and additional account action.
Need Help?
If you believe there is a problem with an order, contact support before the applicable warranty or check period expires. Include your Order ID, the affected product, and clear evidence so the issue can be reviewed.