Buyer information

Buyer Protection

This guide explains what happens when you purchase on LegitAccounts, what you should check after delivery, and which existing refund, dispute, replacement or support options may apply if there is a problem. Product-specific terms and the existing order flow remain the source of truth for each purchase.

01 Purchase

02 Receive

03 Check

04 Confirm or Report

05 Resolution

How Buyer Protection Works

Protection starts with understanding the listing and using the checkout path that fits your purchase. Guest Checkout and Wallet Payment use different delivery and order-management flows, while the applicable listing terms and inspection period still matter after delivery.

Guest Checkout

Continue without creating an account, enter a valid email address, complete the existing Guest Checkout flow, and check the delivered details according to the applicable product and order terms.

Wallet Payment

Sign in, pay with your available buyer wallet balance, and manage applicable orders through the buyer dashboard. Where the existing order flow supports payment release, verify the delivery before releasing payment.

Payment and order protection

For orders that use the existing Release Payment system, payment remains under the protection flow while you verify the order. Release payment only after the delivered product has been checked. Payment release may affect the refund or dispute options available for that order.

Check Your Order

Review the delivery as soon as possible and compare it with the product listing. The listing's stated checking, inspection, refund or warranty period controls when one is provided.

Re-check the product description and the details shown before purchase, including country, quantity, recovery information, 2FA, checking or warranty time, and delivery information where applicable.
If you used Guest Checkout, make sure the email address entered during checkout is correct and check the delivery sent through the existing guest order flow.
Verify the delivered product or account within the applicable inspection period rather than waiting until the end of the period.
If your order provides a Complete or Release Payment action, use it only after you have checked the delivery and are satisfied that it matches the listing.

Default inspection period

If the seller does not specify an inspection, checking, refund or warranty period, the existing buyer rule is a 48-hour inspection period from delivery.

Replacement & Refunds

Replacement, refund and dispute availability depends on the applicable product terms and the existing order flow. Report an eligible issue within the applicable period and before payment release where that is required.

Seller-defined period If the seller states a checking, inspection, refund or warranty period in the product listing, that stated period applies to the order.

No period stated If no applicable period is specified, use the default 48-hour inspection period from delivery.

Problem found Use the applicable refund, dispute, replacement or support route available for the order and provide the relevant order information.

Before release For orders using payment release, report an eligible problem before releasing payment where required. Releasing payment may change the refund or dispute options available.

How long do I have to inspect my order?

Follow the inspection, refund, checking or warranty period specified by the seller in the product listing. If no applicable period is specified, the default inspection period is 48 hours from delivery.

When should I release payment?

For orders that use the Release Payment system, release payment only after checking the delivered product and confirming that it matches the product listing.

What should I do if there is a problem?

Use the applicable refund, dispute, replacement or support option within the seller-defined period, or within the default 48-hour period when no applicable period was specified. For orders using payment release, report the problem before release where required.

Need Help?

If you need assistance with a purchase, delivery, refund, replacement or dispute, use the existing support channel and include the relevant order information so the issue can be reviewed through the current support process.

Replacement Contact Support